Service Desk -ENGLISH B2-C1 - TRUJILLO

¿Te apasiona la tecnología, el soporte a usuarios y la resolución de incidentes? Esta es tu oportunidad para formar parte de un equipo que impulsa la innovación, trabajando con herramientas de automatización e Inteligencia Artificial.ervice Desk / IT Support – Conversational EnglishNTT DATA Europe & Latam | Trujllo, Peru | HybridAre you passionate about technology, user support, and IT incident resolution? Join a team focused on delivering reliable IT services while leveraging automation and Artificial Intelligence to improve operational efficiency and user experience.📍 KEY RESPONSIBILITIES🔹 Handle and manage IT incidents and service requests.🔹 Perform initial troubleshooting and execute documented recovery procedures.🔹 Monitor and follow up on tickets, ensuring compliance with established SLAs.🔹 Provide remote technical support to end users and accurately document each interaction.🔹 Escalate incidents to specialized support teams when required.🔹 Use knowledge bases, runbooks, and ITSM tools to efficiently resolve incidents.🔹 Collaborate with technical teams in a 24x7 IT operations environment.✅ REQUIREMENTS✔ Technical degree or Bachelor's degree in Systems Engineering, Computer Science, Information Technology, or related fields.✔ 1–3 years of experience in Service Desk, Help Desk, L1/L1.5 Support, NOC, or IT Call Center environments.✔ Experience managing tickets using ServiceNow, Jira, Remedy, or similar ITSM platforms.✔ Knowledge of ITIL processes, including Incident, Service Request, and Change Management.✔ Working knowledge of Windows and Linux environments.✔ Familiarity with Active Directory, VPN, RDP, SSH, and/or remote support tools.✔ Conversational English – MANDATORY / NON-NEGOTIABLE.✔ Availability to work rotating 24x7 shifts aligned with Spain working hours.⭐ NICE TO HAVEKnowledge or experience in one or more of the following areas will be highly valued: AS/400 (IBM iSeries) Databases, middleware, or cloud platforms Basic automation using PowerShell, Shell, Batch, or Runbooks Interest in Artificial Intelligence and automation tools for IT Operations📢 WHAT WE OFFER Permanent employment contract with full statutory benefits from day one.

Private health insurance (EPS) and oncology insurance: 100% employee coverage and 80% dependent coverage. Pluxee meal card. Professional development opportunities and a clear career path.

Corporate discounts and employee benefits. Collaborative and positive work environment.“NTT DATA es un entorno inclusivo donde cada voz es escuchada y cada historia es valorada. Por eso, nuestro proceso de selección y reclutamiento se enfoca en identificar el talento sin distinción o sesgos relacionados con género, sexo, orientación sexual, discapacidad, edad u otras características personales”