Network VoIP Support Technician - Open to all Latin America

ESSENTIAL CRITERIA
- Not Desktop Support: If your background is primarily hardware repair or general IT helpdesk, please do not apply.
- VoIP Expert: You must have hands-on experience with SIP trunks, PBX systems, and network routing.
- English Only: Supporting U.S. customers; English fluency is required. Resumes must be in English.

RESPONSIBILITIES:
- First-level support for VoIP, networking, and connectivity issues
- Troubleshoot SIP, call quality, latency, jitter, and registration failures
- Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics)
- Troubleshoot WiFi drops, access point connectivity, and cabling-related issues
- Provision phones, extensions, voicemail, call flows, and SIP trunk configs
- Manage and prioritize tickets through our help desk system
- Escalate complex problems with proper documentation
- Update knowledge base articles and internal processes

REQUIREMENTS:
- 2+ years of VoIP or Network Support experience.
- Strong understanding of TCP/IP, DNS, DHCP, and NAT.
- Practical expertise with:
- SIP, PBX systems, and SIP trunks.
- Routers, switches, and WiFi troubleshooting.
- Experience with ticketing systems and remote customer rapport.
- Ability to communicate technical information clearly and simply to non-technical users.
- A driven and proactive mindset paired with a passion for continuous learning and making a meaningful impact on our company’s success.
- Solid understanding of key VoIP metrics such as MOS score, latency, jitter, and packet loss.

NICE TO HAVE
- CompTIA Network+, CCNA, or VoIP-related certifications
- Experience in telecom, MSP, or VoIP carrier environment
- Experience with Poly, Grandstream, or cloud PBX platforms

SCHEDULE
- Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F

COMPENSATION:
- Monthly Base Salary: $1,500 – $2,500 USD.
- Determining Factors: Final offer depends on technical expertise, years of relevant experience, and specific skills.
- Note: This range covers base pay only; all other benefits will be discussed during the offer stage.-Requerimientos- Educación mínima: Técnico
2 años de experiencia
Idiomas: Inglés
Conocimientos: Cisco, Dhcp, Dns, Firewall, Networking, Routing, Switching, Tcp ip, Voip, Wireshark
Personas con discapacidad: Sí
Palabras clave: apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist